Support

iPhone and iPad with iOS or iPadOS 26 or later, and Apple Watch with watchOS 26 (the Watch app comes with the iPhone app).

No. There’s no sign-in and the app never asks for your email.

Touch and hold an empty part of your Home Screen, tap Edit, then Add Widget, and search for HouseCat. Pick the small or medium size. Lock Screen widgets are added from the Lock Screen’s Customise option.

Close the shop and open it again, or tap Restore Purchases at the end of the shop. Beans from a pack are added as soon as Apple confirms the payment, which can take a minute. If it still isn’t there, email us with the date and what you bought.

Sign in with the same Apple Account, open the shop and tap Restore Purchases. Room looks and Cat Club come back. Your cat and home come back when you restore the device from an iCloud or computer backup.

In Settings, tap your name, then Subscriptions, then HouseCat. Or tap Manage subscription in the app’s settings. Cancel at least 24 hours before it renews.

Refunds are handled by Apple. Use Request a refund in the app’s settings, or go to reportaproblem.apple.com.

After your first feed, HouseCat asks whether you’d like reminders. They’re set on your phone at the times you choose (breakfast, and an optional evening nudge) and you can change or stop them in the cat’s settings.

Always. Your cat never leaves and you never lose anything. It sulks a little and skips that day’s gift, then warms up again. You get one free miss a week, a broken streak can be mended within three days, and holiday mode pauses the streak for up to 14 days a quarter.

Open the app once: the widget takes its picture of your cat and weather from the app. If it still looks stuck, remove the widget and add it again from the Home Screen.

Weather follows the town your home is in (Puddlebury, Amsterdam, Tokyo and so on), not where your phone is. Check your season setting is on Auto.

Each room needs a level and some Beans. Closed rooms show what they need when you tap them.

In the cat’s settings, choose Your data, then Delete all my data. It deletes your save, the widget’s copy, your reminders and your settings. Purchases stay with your Apple Account. See the Privacy Policy for more.